How long has Torus Pet been in the market?

Torus Pet has been providing reliable pet hydration solutions for about 10 years. Many customers report using their Torus water dispenser for over 6 years thanks to its tough, UV-protected design.

What is Torus Pet?

Torus Pet is a family-owned business based in New Zealand. Founded by Nathan and Danit, they create innovative hydration solutions with help from experts in product design, veterinary care, manufacturing, and more.

What does Torus mean?

"Torus" means hollow ring—the shape that makes the dispenser unique. It stores and releases water as pets drink, offering convenience at home or on the go.

What is a Torus water dispenser?

Torus is a travel-friendly pet water bowl with lock, flow, and fill modes. It stores water safely and uses replaceable filters to keep it fresh. No batteries or power needed.

What are the main benefits of a Torus bowl?

The Torus provides all day access to water by storing it in its walls and releasing it through its filter for built-in filtration. The durable design uses gravity to release only as much water as your pet needs, preventing spills and tipping - great for messy drinkers! The Torus also has a lock feature so you can take it with you on a day out and still have enough fresh water for your pup!

Is there a product warranty?

Yes, we provide a 12-month manufacturer warranty from the date of purchase. Make sure to activate it on our website.

What are Torus filters?

Torus filters are replaceable filters that can be inserted into your Torus bowl. You can easily twist a standard or advanced filter into any of our Torus water dispensers. Each individual filter lasts 30 days, and they are sold in packs of six. You can subscribe to replacement filters to make sure your pet doesn’t go a day without clean water.

What are the filters made out of?

Standard filters use activated carbon. Advanced filters have a perforated wall made from stainless steel for a more controlled release. They also contain FDA approved and NSF certified antimicrobial features that reduce bacteria and remove impurities 

How do I use the filters?

To replace a filter, run it under running water for about 10 seconds to remove any active carbon. Align the arrow of the cap to the tap icon, then insert or replace the old filter with a new one. Don’t forget to put the cap back on at the end. Check out our how to videos for more information.

How long do the filters last?

Each filter lasts 30 days.

How should I get rid of used filter capsules?

Filters are 100% recyclable. Both the PET material and carbon are eco-friendly.

What is antimicrobial technology?

All Torus bowls made in 2021 or later include IONPURE antimicrobial in the plastic. Certified materials help reduce bacteria buildup. Feel free to contact us if you’d like to receive a list of certifications.

Are there antimicrobials in the filters?

The advanced filter has Biosafe antimicrobial and high-grade activated carbon used in potable water and food applications. The Torus itself also contains antimicrobial technology.

What is a Torus water dispenser made of?

Torus water dispensers are made from PET polypropylene.They contain certified antimicrobial to protect against bacteria. All Torus water dispensers are 100% recyclable, and so is their packaging.

What are Torus Pet filters made of?

Torus bowls and filters are made of PET polypropylene.  They are antimicrobial, food-grade, and 100% recyclable. Advanced Torus Pet filters are made of stainless steel as well.

Are Torus Pet products recyclable?

Yes, both dispensers and filters, including packaging, are fully recyclable.

Are Torus Pet products safe for pets?

Yes, they are made with food-safe materials and certified components that help remove impurities from your pet’s drinking water. Consult your vet if your pet has known sensitivities. Torus Pet takes no responsibility and accepts no liability for any issue or ailment that you or your veterinary professional consider may have been a result of the use of Torus Pet products.

Are the filter ingredients safe for pets?

Yes. Active carbon and antimicrobials are safe to ingest, non-toxic, and commonly used in human product applications as well.

What if my pet has allergies?

In rare cases, pets can be allergic to polypropylene. Consult with your vet before use.

How do I clean the inside of my Torus?

You should clean your Torus water dispenser weekly with soapy water, vinegar, or sterilizing tablets. Lock the cap, shake the bowl while the solution is inside, let it sit for a minute, empty, and rinse well. Do not open the interior. It is sealed to protect the internal mechanics and ensure proper operation of the water dispenser. Visit our cleaning instructions to learn more.

Why are there “tidal marks” in the bowl?

Tidal marks may appear due to mineral content in water. Typically, the harder the water is, the more likely it is to leave tidal marks. Regular cleaning and the antimicrobial material help reduce buildup.

How full should the bowl be?

Water should reach the top of the outlet when in "flow" mode.

Why is my Torus not filling properly?

If your Torus is overfilling or isn’t filling, the cap most likely isn’t aligned properly. Remove and reinsert the cap and ensure that the slots for the neck of the cap are on each side of the bowl.

Why is my dispenser leaking?

We’re sorry your dispenser is leaking! Luckily, there is a 12-month warranty on your Torus. Contact us or send an email to support@toruspetglobal.com and we’ll help take care of the problem.

What if my dog chewed the cap?

A canine conundrum! Not to worry, it’s happened before! You can purchase a replacement cap online.

Why can't I open the dispenser?

Torus water dispensers are sealed to protect the internal mechanism and prevent damage. Clean it as directed to keep it fresh and functioning.