Home / TORUS™ Pet FAQs

About Torus Pet

How long has Torus been in the market?

Torus products have been available for about 10-years but were not until 2020, widely available in the global market.

Who is Torus Pet?

Torus Pet is a New Zealand based Company focused providing new solutions for pet hydration.

 Torus Pet is a family-owned business. The people behind Torus are Danit and Nathan Lawrence who along with their four young children, work on new ideas to help your pet’s hydration. They are supported by a team that manages product design, manufacturing, logistics, veterinary advice, graphic design.

What does Torus mean?

A quick search will provide some quite technical definitions of Torus. In everyday terms, Torus is a “hollow ring”. It is this shape that provides the basis of the form of Torus bowls and that allow us to provide a product that stores and dispenses water for pets when they want to drink.

Torus Bowls

What is a Torus bowl?

Torus bowls are unique water bowls for pets. Torus bowls have lock, flow and fill functions that enable pets to drink when they want to, but also enable the bowls to be carried and taken on journeys to ensure that the pet has an available water supply when on the go.

Torus includes a proprietary filtering mechanism with Standard and Advanced filtration options.

What are the main benefits of a Torus bowl?

  • Torus bowls store enough water for a day so that your pet will always have water when you are away from home.
  • Torus bowls are amazingly stable and are very difficult to tip over.
  • Torus bowls are excellent for sloppy/slobbering dogs. There is much less spill and mess with Torus.
  • Torus bowls can be locked and taken and used in the car, in the park or on holiday.
  • Torus bowls offer an integrated filtration mechanism and filters are readily available.
  • Torus bowls do not require batteries or a power source.
  • Torus bowls are robust and easy to clean with clear cleaning instructions available.

Is there a product warranty?

All Torus bowls come with a 12-month manufacturer warranty from date of purchase.

Torus Filters

What are Torus filters?

Torus bowls have an integrated filtration mechanism. There are two levels of replaceable filters that can be used. These are the Standard Filter and the Advanced Antimicrobial Filter. Detailed information about the filters is available at [link to Filters on website]

All filters come in packs of 6 and each filter lasts for 30 days.  You can even register for Autoship so you always have filters on hand.

What are the ingredients of the filters?

The Standard and Advanced Filters each have different ingredients. The Standard Filters contain certified Activated Carbon that helps remove impurities from water. The Advanced Filters includes a FDA Compliant, NSA Certified antimicrobial.

How do I use the filters?

All filters are very easy to use. Clear instructions for use are available on short videos.

How long do the filters last?

Each filter is effective for approximately 30-days.

What should I do with the used filter capsules?

Filter capsules can be disposed of in your recycling bin. The carbon is fully environmentally friendly and the PET capsule material can be easily recycled.

Antimicrobials

What is the antimicrobial quality of Torus bowls?

All Torus bowls manufactured from January 2021 include IONPURE antimicrobial in the PET polypropylene structure. Our antimicrobial is sourced from certified international producers and assists with reducing bacteria that can be found in any pet bowl.

Is there antimicrobials in the filters?

The Advanced Torus Filter includes a quality antimicrobial known as Biosafe that is NSA certified and FDA Compliant. The COC-AL60 granular activated carbon used in TorusTM is manufactured from select grades and is commonly used for the purification of potable water, beverage manufacture, dialysis, aquarium water and a variety of food grade applications. COC-AL60 will effectively remove chlorine, chloramines, lead, TCE, PCE, THMs 1,2,3-Trichloropropane, phenols, pesticides, detergents, taste and odour, and more.

The Environment

What is the Torus bowl made of?

Torus bowls are made from PET polypropylene under management of New Zealand engineers. They also contain certified antimicrobial to protect against bacteria. All Torus bowls are fully recyclable including their packaging.

What are the Torus filters made of?

The Standard Torus Filters are made of PET polypropylene and the Advanced Torus Filters are made of PET polypropylene and stainless steel. All filters are manufactured under management of New Zealand engineers.

Are Torus products recyclable?

All Torus products are recyclable.

Safety

Are Torus bowls safe for pets?

Torus bowls are safe for your pet. They are made from quality PET polypropylene and certified antimicrobial products that help reduce bacteria and other nasties. Our products are made from food grade materials.

Are Torus filter ingredients safe for pets?

All filter ingredients are safe for pets. Our certified active carbon and antimicrobials are naturally occurring and any ingestion is not harmful. These products are also used in human product applications.

Allergies

On rare occasions pets may have an allergy to polypropylene. If your pet has such an allergy, we recommend you consider when using a Torus bowl.

Cleaning

How should I clean the inside of the Torus bowl?

Like any drinking utensil, Torus bowls need to be cleaned regularly. Our antimicrobial ingredients certainly help, but as they say, cleanliness is godliness!

You should clean the Torus bowl at least once a week. You can use soapy water, vinegar or sterilizing tablets suitable for food utensils . Whatever you use, put it inside the bowl, move the cap to “lock” position on the Torus bowl. Shake the bowl for a minute before letting it sit briefly and then emptying and rinsing out.

We have full Cleaning Instructions and Videos to show you how to use and clean your Torus bowl.

You cannot open the Torus bowl to look inside. This is to ensure that the mechanics inside do not get damaged or misaligned which would affect the operation of the bowl. However, cleaning as explained will keep your Torus bowl clean.

Why are there sometimes “tidal marks” left on the bowl?
You may notice that a light tidal mark may emerge at the water line. This depends on the source of your water. Usually the more “stony” or “hard” the water, the more prevalent a tidal mark may become. Our antimicrobial will help to minimize this as will regular cleaning.

Water flow

How high should the Torus bowl fill to?

When the cap is turned to the “flow” icon, the water from the walls of your Torus bowl will fill to the top of the water outlet.

Why is my Torus overfilling?

If your Torus bowl is filling to a level above the water outlet, there is a problem with the alignment of your filter mechanism. This is easily fixed. You simply need to remove the cap and ensure that the slots for the neck of the cap are on each side of the bowl. If the cap has been inserted incorrectly, this could be out of alignment.

Why is my Torus not filling properly?

If your Torus bowl is not filling just to the top of the water outlet, there is a problem with the alignment of your filter mechanism. This is easily fixed. You simply need to remove the cap and ensure that the slots for the neck of the cap are on each side of the bowl. If the cap has been inserted incorrectly, this could be out of alignment.

Problems?

Why is my Torus not filling properly?

If your Torus bowl is not filling just to the top of the water outlet, there is a problem with the alignment of your filter mechanism. This is easily fixed. You simply need to remove the cap and ensure that the slots for the neck of the cap are on each side of the bowl. If the cap has been inserted incorrectly, this could be out of alignment.

My Torus bowl seems to be leaking.

Of course we would not be happy to hear this! You have a 12-month warranty on your Torus bowl.  If you find that your Torus bowl has a leak, we want to know! We need to replace your bowl and let our factory know as well. Please email us using our Contact Form or on support@toruspetglobal.com

My dog has chewed the cap of my Torus bowl.

This is a rare one, but we have seen it! Replacement caps are available from our online Store.

Why can’t I look inside the bowl?

Torus bowls are sealed so you cannot open them to look inside. This is to ensure that the mechanism inside does not get damaged or misaligned as this would affect the operation of the bowl. However, cleaning as per the instructions will keep your Torus bowl clean.