TORUS™ Pet FAQs

About Torus Pet

How long have Torus Water Dispensers been in the market?

Torus products have been available for about 10-years and continue to get excellent reviews by pet owners all around the world. We still hear from pet owners that have their Torus dispenser after 6 years! They are tough, durable and have UV protection for extra life.

Who is Torus Pet?

Torus Pet is a New Zealand based Company focused providing new solutions for pet hydration.

Torus Pet is a family-owned business. The people behind Torus are Danit and Nathan Lawrence who along with their four young children, work on new ideas to help your pet’s hydration. They are supported by a team of experts that manage product design, manufacturing, logistics, veterinary advice, graphic design.

What does Torus mean?

A quick search will provide some quite technical definitions of Torus. In everyday terms, Torus is a “hollow ring”. It is this shape that provides the base form of Torus water dispensers and that allows a Torus to store and dispense water for pets when they want to drink.

Torus Water Dispensers

What is a Torus Water Dispenser?

The Torus water dispenser is a unique watering solution for pets. Torus dispensers have lock, flow and fill functions that enable pets to drink when they want to, but also enable the dispensers to be carried and taken on journeys with the water locked inside. This means that the pet has an available water supply when on the go.

Torus includes a proprietary filtering mechanism with Standard and Advanced filtration options.

What are the main benefits of a Torus bowl?

Torus water dispensers

• store enough water for a day so that your pet will always have water when you are away from home.
• are amazingly stable and are very difficult to tip over.
• are excellent for sloppy/slobbering dogs. There is much less spill and mess with Torus.
• can be locked and taken and used in the car, in the park or on holiday.
• offer an integrated filtration mechanism and replacement filters are readily available.
• do not require batteries or a power source.
• are very durable and easy to clean with clear cleaning instructions available.

Is there a product warranty?

All Torus water dispensers come with a 12-month manufacturer warranty from date of purchase.

No liability

You should always seek advice from your veterinary professional and Torus Pet takes no responsibility and accepts no liability for any issue or ailment that you or your veterinary professional consider may have been a result of the use of Torus Pet products.

Torus Filters

What are Torus filters?

Torus water dispensers have an integrated filtration mechanism. There are two levels of replaceable filters that can be used. These are the Standard Filter and the Advanced Cleantech Filter. Detailed information about Torus filters is available here. 

All filters come in packs of 6 and each filter lasts for 30 days.  You can even register for Autoship at check-out so you always have filters on hand.

What are the ingredients of the filters?

The Standard and Advanced Filters each have different ingredients. The Standard Filters contain certified Activated Carbon that helps remove impurities from water. The Advanced Filters includes a FDA Compliant, NSA Certified antimicrobial.

How do I use the filters?

All filters are very easy to use. Clear instructions for use are available on short videos.

How long do the filters last?

Each filter is effective for approximately 30-days.

What should I do with the used filter capsules?

Filter baskets can be disposed of in your recycling bin. The carbon is fully environmentally friendly and the PET capsule material can be easily recycled.

Antimicrobials

What is the antimicrobial quality of Torus Dispensers?

All Torus bowls manufactured from January 2021 include IONPURE antimicrobial in the PET polypropylene structure. Our antimicrobial is sourced from certified international producers and assists with reducing bacteria that can be found in any pet bowl or dispenser. Please ask if you would like a copy of certifications.

Is there antimicrobials in the filters?

The Advanced Torus Filter includes a quality antimicrobial known as Biosafe that is NSA certified and FDA Compliant. The COC-AL60 granular activated carbon used in Torus Filters is manufactured from select grades and is commonly used for the purification of potable water, beverage manufacture, dialysis, aquarium water and a variety of food grade applications. COC-AL60 will effectively remove chlorine, chloramines, lead, TCE, PCE, THMs 1,2,3-Trichloropropane, phenols, pesticides, detergents, taste and odor, and more.

The Environment

What is a Torus Water Dispenser made of?

Torus water dispensers are made from PET polypropylene under management of New Zealand engineers. They also contain certified antimicrobial to protect against bacteria. All Torus water dispensers are fully recyclable including their packaging.

What are the Torus filters made of?

The Standard Torus Filters are made of PET polypropylene and the Advanced Torus Filters are made of PET polypropylene and stainless steel. All filters are manufactured under management of New Zealand engineers.

Are Torus products recyclable?

All Torus products are recyclable.

Safety

Are Torus Water Dispensers safe for pets?

Torus water dispensers are safe for your pet. They are made from quality PET polypropylene and certified ingredients that help reduce bacteria and other nasties. Our products are made from food grade materials.

You should always seek advice from your veterinary professional and Torus Pet takes no responsibility and accepts no liability for any issue or ailment that you or your veterinary professional consider may have been a result of the use of Torus Pet products.

Are Torus filter ingredients safe for pets?

All filter ingredients are safe for pets. Our certified active carbon and antimicrobials are naturally occurring and any ingestion is not harmful. These products are also used in human product applications.

Allergies

On rare occasions pets may have an allergy to polypropylene. If your pet has such an allergy, we recommend you consider when using a Torus bowl.

You should always seek advice from your veterinary professional and Torus Pet takes no responsibility and accepts no liability for any issue or ailment that you or your veterinary professional consider may have been a result of the use of Torus Pet products.

Cleaning

How should I clean the inside of my Torus Water Dispenser?

Like any drinking utensil, Torus water dispensers need to be cleaned regularly. Our antimicrobial ingredients certainly help, but as they say, cleanliness is godliness!

You should clean the Torus dispenser at least once a week. You can use soapy water, vinegar or sterilizing tablets suitable for food utensils . Whatever you use, put it inside the bowl, move the cap to the “lock” position on the Torus dispenser. Shake the bowl for a minute before letting it sit briefly and then emptying and rinsing out.

We have full Cleaning Instructions and Videos to show you how to use and clean your Torus dispenser.

You cannot open the Torus water dispenser to look inside. This is to ensure that the mechanics inside do not get damaged or misaligned which would affect the operation of the dispenser. However, cleaning as explained will keep your Torus bowl clean.

Why are there sometimes “tidal marks” left on the bowl?
You may notice that a light tidal mark may emerge at the water line. This depends on the source of your water. Usually the more “stony” or “hard” the water, the more prevalent a tidal mark may become. Our antimicrobial will help to minimize this as will regular cleaning.

Water flow

How high should the Torus bowl fill to?

When the cap is turned to the “flow” icon, the water from the walls of your Torus water dispenser will fill to the top of the water outlet.

Why is my Torus overfilling?

If your Torus dispenser is filling to a level above the water outlet, there is a problem with the alignment of your filter mechanism. This is easily fixed. You simply need to remove the cap and ensure that the slots for the neck of the cap are on each side of the bowl. If the cap has been inserted incorrectly, this could be out of alignment.

Why is my Torus not filling properly?

If your Torus water dispenser is not filling just to the top of the water outlet, there is a problem with the alignment of your filter mechanism. This is easily fixed. You simply need to remove the cap and ensure that the slots for the neck of the cap are on each side of the dispenser. If the cap has been inserted incorrectly, this could be out of alignment.

Problems?

Why is my Torus not filling properly?

If your Torus water dispenser is not filling just to the top of the water outlet, there is a problem with the alignment of your filter mechanism. This is easily fixed. You simply need to remove the cap and ensure that the slots for the neck of the cap are on each side of the dispenser. If the cap has been inserted incorrectly, this could be out of alignment.

My Torus Water Dispenser seems to be leaking.

Of course we would not be happy to hear this! You have a 12-month warranty on your Torus water dispenser.  If you find that your Torus dispenser has a leak, we want to know! We need to replace your dispenser and let our factory know as well. Please email us using our Contact Form or on support@toruspetglobal.com

My dog has chewed the cap of my Torus Water Dispenser.

This is a rare one, but we have seen it! Replacement caps are available from our online Store.

Why can’t I look inside the Dispenser?

Torus Water Dispensers are sealed - you cannot open them to look inside. This is to ensure that the mechanism inside does not get damaged or misaligned as this would affect the operation of the dispenser. However, cleaning as per the instructions will keep your Torus dispenser clean.