Legal
Privacy Policy
Last updated: August 7, 2026
Introduction
This Privacy Policy describes how Torus Pet ("Site", "we", "us") collects, uses, and discloses your personal information when you visit or make a purchase from toruspetglobal.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on the Site and update the "Last updated" date.
What We Collect Directly from You
- Contact details (name, address, phone, email)
- Order information (name, billing/shipping address, payment confirmation, email, phone)
- Account information (username, password)
- Shopping information (items viewed, cart, purchases)
- Customer support communications
Information We Collect Automatically
Device information, browser information, network connection, IP address, and interaction data via cookies and pixels.
Information from Third Parties
We receive information from vendors and service providers including Shopify, payment processors, and advertising partners.
How We Use Your Information
- To provide products and services (process payments, fulfil orders, manage accounts, arrange shipping)
- For marketing and advertising (email, SMS, postal, and digital advertising)
- For security and fraud prevention
- For customer support and service improvement
Cookies
We use cookies to power and improve the site. You can disable cookies in your browser settings but this may affect functionality. We recognise the Global Privacy Control (GPC) signal.
How We Disclose Information
- With vendors performing services on our behalf
- With business and marketing partners
- When you consent to disclosure
- Within our corporate group
- In connection with legal obligations or business transactions
Your Rights
Right to access, right to delete, right to correct, right of portability, right to opt out of sale/sharing/targeted advertising, restriction of processing, withdrawal of consent, and right to appeal. Contact us to exercise these rights.
Children's Data
The Services are not intended for children. We do not knowingly collect personal information about children.
Security and Retention
No security measures are perfect. We retain data as long as necessary to maintain accounts, provide services, or meet legal obligations.
International Users
We may transfer, store, and process your information outside your country. For transfers out of Europe, we rely on Standard Contractual Clauses.
Contact
nathan.lawrence@toruspetglobal.com — Torus Pet International Limited, Sudeley St, Auckland 1071, New Zealand.